Board and Kite Africa Return & Refund Policy
OVERVIEW
We hope that you are completely satisfied with your online purchase, but if for any reason you are not, you can return your purchase to us from 7-30 days* for a full refund or store credit if you prefer. Please take note of our return & refund conditions below.
SCENARIOS UNDER WHICH YOU CAN RETURN YOUR PURCHASE
| Reason for Return | Return time from receipt |
|---|---|
| Oh dear, I actually did some impulsive shopping and don’t want this anymore! | 7 days |
| I ordered the wrong size, or want a different colour now | 7 days |
| I received my order damaged or in a state of dis-repair | 30 days |
| I did not receive what I ordered or product is not the same as shown online | 30 days |
| The product I ordered does not function as it should in terms of its warranty | Item’s warranty period |
PROCEDURE FOR RETURNS
- Email/phone us or send us a message to inquire if you qualify for a return
- If you are approved for a return, please follow these steps:
- Package the product(s) in the boxing they were supplied with
- Enclose original purchase receipt and any other documentation supplied
- Contact us to arrange for collection by our couriers
WHO COVERS RETURN DELIVERY COSTS?
| Reason for return | Who pays for collection? |
|---|---|
| Unwanted/wrong item | You |
| Not what I expected | You |
| Received physically damaged | BKA |
| Incorrect info/item | BKA |
| Faulty | BKA |
EXPECTED CONDITION OF RETURNED GOODS
- In original packaging and unused where applicable on any NEW products purchased
- In the case of used goods, return in same condition as supplied
- In the case of damaged goods please return in damaged state for inspection
- If goods are returned not in the conditions stipulated above, applicable re-stocking fees will be charged as per below:
| Condition of returned products | Restocking fee |
|---|---|
| Products returned unpackaged | 10% of product value |
| Products returned used | 15% of product value |
| Products returned damaged | Applicable repair fee (if repairable) |
| Product packaged and in same condition | Free |
REFUND OR IN-STORE CREDIT?
Once a return has been approved, subject to any return changes as stipulated above, you are entitled to a refund, exchange or store credit.
In the case of a monetary refund, we will refund you according to how your online payment was processed:
- Card: We will refund to the card you used to make the purchase
- EFT: We will process an EFT into your chosen bank account
Refunds will be processed by us within 2-3 working days of approval of the return.
QUERIES, COMPLAINTS AND FOLLOW-UP
If you need to follow up on a return, refund, exchange, warranty or have any concerns regarding our policy or for any further correspondence, please view our ‘Get in Touch’ page.